Privacy Policy We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website or place an order.
1. Information We Collect
We may collect the following information:
- Name, address, email, and phone number
- Order details and payment information (processed securely by third‑party providers)
- Website usage data such as IP address, browser type, and pages visited
- Any information you submit through contact forms or checkout fields
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide customer support
- Send order updates and service messages
- Improve our website and services
- Prevent fraud and maintain security
We do not sell or share your data with third parties for marketing.
3. Payment Processing
Payments are handled securely by third‑party providers such as:
- PayPal
- Stripe / Apple Pay
- Other payment gateways shown at checkout
We do not store or have access to your full payment card details.
4. Cookies & Tracking
Our website uses cookies to:
- Keep your cart active
- Improve site performance
- Analyse website traffic
You can manage or disable cookies in your browser settings.
5. Data Storage & Security
We store your information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access.
Order information is retained for tax and accounting purposes.
6. Your Rights (UK GDPR)
You have the right to:
- Request a copy of your data
- Ask us to correct inaccurate information
- Request deletion of your data (where legally allowed)
- Withdraw consent for marketing communications
To exercise these rights, contact us using the details on our Contact page.
7. Third‑Party Services
We may use trusted third‑party services for:
- Payment processing
- Delivery and shipping
- Website analytics
- Email notifications
These providers only receive the information necessary to perform their services.
8. Contact Information
If you have any questions about this Privacy Policy or your data, contact us using the details on our Contact page.