Introduction By using this website and placing an order, you agree to the Terms & Conditions outlined below. These terms apply to all visitors, customers, and users of this site.
1. General Information
This website is operated by the store owner (“we”, “us”, “our”). We reserve the right to update or modify these Terms at any time. Changes will apply to future orders only.
2. Products & Descriptions
We aim to provide accurate product descriptions, photos, and specifications. However, minor variations may occur due to screen differences, material variations, or handmade processes.
If an error is discovered in pricing or product information, we reserve the right to cancel or amend the order before dispatch.
3. Ordering & Payments
- Orders are confirmed once payment is successfully processed.
- We accept the payment methods shown at checkout.
- If an order cannot be fulfilled, we will notify you and issue a refund.
4. Shipping & Delivery
- Dispatch times are shown on the product page or at checkout.
- Delivery times are estimates and may vary due to courier delays or external factors.
- Once dispatched, responsibility for delivery lies with the courier.
- If a parcel is delayed, lost, or damaged, we will assist in resolving the issue with the courier.
5. Returns & Refunds
You may return unused, non‑personalised items within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- Personalised or custom‑made items are non‑returnable unless faulty.
Refunds are processed once the item is received and inspected.
For full details, see our Refund Policy.
6. Faulty or Damaged Items
If your item arrives damaged or faulty, contact us within 48 hours with photos. We will offer a replacement or refund depending on the situation.
7. Personalised & Custom Orders
For personalised items:
- Spelling, dates, and details provided by the customer are used exactly as submitted.
- We are not responsible for errors provided during ordering.
- Custom items cannot be cancelled once production has begun.
8. Liability
We are not responsible for:
- Delays caused by couriers
- Losses resulting from incorrect address details
- Misuse of products after delivery
Our liability is limited to the value of the order placed.
9. Privacy & Data
We only use your information to process orders and provide customer support. For full details, see our Privacy Policy.
10. Contact Information
If you have any questions about these Terms, contact us using the details on our Contact page.